Privacy Policy

Last updated: 28 July 2026

This privacy notice explains how Specialised Property Services Ltd (company number 14899163), trading as Specialised Locksmiths (“we”, “us” and “our”), collects and uses personal data when you use this website, contact us, request a quote, book training or enquire about working with us. We are the data controller for the personal data described in this notice.

How to contact us

For privacy or data-protection enquiries, email info@specialisedlocksmiths.com.

Personal data we collect

Your name, business or organisation, job title, email address and telephone number.
Information you enter into our contact, training and partner enquiry forms, including your sector, enquiry type, location, experience and message.
Correspondence and records relating to quotes, instructions, jobs, training, partnerships and customer support.
Technical information such as IP address, browser and device information, security logs, cookie identifiers and information about how the website is used.
Information provided by a client, contractor, partner or publicly available business source where this is relevant to an enquiry or service.

Please do not send sensitive personal information through a website form unless it is necessary for your enquiry.

How and why we use personal data

Enquiries, quotes and instructions: to respond, discuss requirements and take steps before entering into a contract, or to perform a contract.
Services and business relationships: to arrange and manage jobs, training, customer support, contractors and commercial relationships. We rely on contract and our legitimate interests in running our business and serving clients.
Partner enquiries: to assess experience, coverage and suitability, communicate about opportunities and maintain an appropriate specialist network. We rely on steps taken at your request and our legitimate interests.
Website operation and security: to keep the website available, prevent misuse, investigate errors and improve performance. We rely on our legitimate interests in operating a secure and effective website.
Legal and regulatory obligations: to maintain records, respond to lawful requests and comply with tax, accounting, health and safety, data-protection and other legal duties.
Analytics and optional marketing: where required, we rely on your consent. You can withdraw consent or change cookie choices at any time.

Cookies and third-party services

We use necessary cookies and similar technologies to operate and secure the website. Optional analytics or marketing technologies are used only in line with the choices available through our cookie banner. You can reject optional cookies or change your preferences through the cookie controls.

The website may use or link to services such as HubSpot, Calendly and WhatsApp. Those providers may receive technical or contact information when you use their features and will process it under their own privacy terms.

We do not sell personal data. Where necessary, we may share it with website hosting and security providers, email and communications providers, CRM and form providers, booking providers, professional advisers, insurers, clients, vetted contractors and public authorities. We share only what is reasonably necessary and require service providers to protect personal data.

International transfers

Some technology providers may process personal data outside the UK. Where UK data-protection law requires safeguards, we use an applicable UK adequacy regulation or approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum.

How long we keep personal data

We keep personal data only for as long as it is needed for the purpose collected, including to meet legal, accounting, insurance and contractual requirements. Typical periods are:

Enquiries that do not lead to work: normally up to 24 months.
Unsuccessful partner applications or enquiries: normally up to 12 months.
Client, job, contractual and financial records: normally up to seven years after the relevant transaction or relationship ends.
Website security and technical logs: normally up to 12 months, unless needed for an investigation.

We may keep information for longer where required by law, a dispute, an insurance matter or a safeguarding or security need. When information is no longer required, we delete or anonymise it.

Your data-protection rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal data, object to its use, and receive certain information in a portable format. Where we rely on consent, you may withdraw it at any time. These rights are not absolute and exemptions may apply.

You have the right to object to processing based on our legitimate interests and to object at any time to the use of your personal data for direct marketing.

To exercise a right, email info@specialisedlocksmiths.com. We may need to verify your identity before responding.

Automated decision-making

We do not use information submitted through this website to make solely automated decisions that have legal or similarly significant effects on you.

Security

We use appropriate technical and organisational measures designed to protect personal data. No internet service is completely secure, so please use an appropriate secure channel if you need to send confidential or sensitive information.

Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO). Visit ico.org.uk or call 0303 123 1113.

Children

This is a business-to-business website and is not intended for children. We do not knowingly collect children’s personal data through the website.

Changes to this notice

We may update this notice when our services, technology or legal obligations change. The latest version will be published on this page with an updated date.