Privacy policy for website and Specialised Connect Partner

Last updated: 28 September 2026

This privacy notice explains how Specialised Property Services Ltd (company number 14899163), trading as Specialised Locksmiths (“we”, “us” and “our”), collects and uses personal data when you use this website or our Specialised Connect Partner mobile app, contact us, request a quote, book training or enquire about working with us. We are the data controller for the personal data described in this notice.

How to contact us

For privacy or data-protection enquiries, email info@specialisedlocksmiths.com.

Personal data we collect

Your name, business or organisation, job title, email address and telephone number.
Information you enter into our contact, training and partner enquiry forms, including your sector, enquiry type, location, experience and message.
Correspondence and records relating to quotes, instructions, jobs, training, partnerships and customer support.
Technical information such as IP address, browser and device information, security logs, cookie identifiers and information about how the website is used.
Information provided by a client, contractor, partner or publicly available business source where this is relevant to an enquiry or service.

Please do not send sensitive personal information through a website form unless it is necessary for your enquiry.

How and why we use personal data

Enquiries, quotes and instructions: to respond, discuss requirements and take steps before entering into a contract, or to perform a contract.
Services and business relationships: to arrange and manage jobs, training, customer support, contractors and commercial relationships. We rely on contract and our legitimate interests in running our business and serving clients.
Partner enquiries: to assess experience, coverage and suitability, communicate about opportunities and maintain an appropriate specialist network. We rely on steps taken at your request and our legitimate interests.
Website operation and security: to keep the website available, prevent misuse, investigate errors and improve performance. We rely on our legitimate interests in operating a secure and effective website.
Legal and regulatory obligations: to maintain records, respond to lawful requests and comply with tax, accounting, health and safety, data-protection and other legal duties.
Analytics and optional marketing: where required, we rely on your consent. You can withdraw consent or change cookie choices at any time.

Cookies and third-party services

We use necessary cookies and similar technologies to operate and secure the website. Optional analytics or marketing technologies are used only in line with the choices available through our cookie banner. You can reject optional cookies or change your preferences through the cookie controls.

The website may use or link to services such as HubSpot, Calendly and WhatsApp. Those providers may receive technical or contact information when you use their features and will process it under their own privacy terms.

We do not sell personal data. Where necessary, we may share it with website hosting and security providers, email and communications providers, CRM and form providers, booking providers, professional advisers, insurers, clients, vetted contractors and public authorities. We share only what is reasonably necessary and require service providers to protect personal data.

International transfers

Some technology providers may process personal data outside the UK. Where UK data-protection law requires safeguards, we use an applicable UK adequacy regulation or approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum.

How long we keep personal data

We keep personal data only for as long as it is needed for the purpose collected, including to meet legal, accounting, insurance and contractual requirements. Typical periods are:

Enquiries that do not lead to work: normally up to 24 months.
Unsuccessful partner applications or enquiries: normally up to 12 months.
Client, job, contractual and financial records: normally up to seven years after the relevant transaction or relationship ends.
Website security and technical logs: normally up to 12 months, unless needed for an investigation.

We may keep information for longer where required by law, a dispute, an insurance matter or a safeguarding or security need. When information is no longer required, we delete or anonymise it.

Your data-protection rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal data, object to its use, and receive certain information in a portable format. Where we rely on consent, you may withdraw it at any time. These rights are not absolute and exemptions may apply.

You have the right to object to processing based on our legitimate interests and to object at any time to the use of your personal data for direct marketing.

To exercise a right, email info@specialisedlocksmiths.com. We may need to verify your identity before responding.

Automated decision-making

We do not use information submitted through this website to make solely automated decisions that have legal or similarly significant effects on you.

Security

We use appropriate technical and organisational measures designed to protect personal data. No internet service is completely secure, so please use an appropriate secure channel if you need to send confidential or sensitive information.

Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO). Visit ico.org.uk or call 0303 123 1113.

Children

This is a business-to-business website and is not intended for children. We do not knowingly collect children’s personal data through the website.

Specialised Connect Partner mobile app

This notice also applies to the Specialised Connect Partner app on Android and iOS and its related partner services. The app is for approved people working with us. We use account details to sign users in, manage their profile and availability, assign and record jobs, communicate about work, and provide support.

Depending on how you use the app, we process your name, email address, telephone number, business and payment information (including bank details), job and site addresses, job notes and messages, and photographs or documents you provide for work. Job information may include details supplied by clients or others involved in an instruction. We also process a user or account ID, device or app identifiers, notification tokens, IP address and security or diagnostic records needed for sign-in, app security, operation and push notifications. Camera or photo access is used when you choose to add job evidence and your device permits it.

We use this information to provide the app and manage our work with partners and clients, perform contracts, meet legal and accounting duties, and protect our systems and users. We do not use the partner app for advertising tracking or optional analytics and do not request the device’s precise location for tracking. A job or site address is still personal data where it identifies a person or property.

Relevant job details and evidence may be shared with the instructing client and the approved people carrying out or administering the work. Our hosting and communications providers process information to operate the service. Push notifications use Firebase Cloud Messaging on Android and Apple’s push notification service on iOS; these services process the app or device token and delivery information needed to send notifications. We do not sell app data. Providers may process data outside the UK subject to the safeguards described above.

Job, contractual and financial records are normally retained for up to seven years after the relevant transaction or relationship ends, subject to the exceptions above. Notification tokens and other operational identifiers are kept only while needed to run and secure the app or send notifications. You can turn off notifications in your device settings. To ask us to close your app account or delete personal data, email info@specialisedlocksmiths.com. We will remove or anonymise information we no longer need, while retaining records where a legal, contractual, insurance or dispute reason applies. The rights and contact details in this notice also apply to app users.

Changes to this notice

We may update this notice when our services, technology or legal obligations change. The latest version will be published on this page with an updated date.